If you have additional questions that have not been answered, please contact us today.
What is the average turnaround time on short-run print jobs?
With Kubin’s dedicated staff and expert printing team on hand, you can expect short-run jobs to be ready to ship in 2-3 days.
What determines the price of a job?
At Kubin-Nicholson, we offer competitive pricing to ensure that clients stay within budget. Materials, difficulty of job and quantity determine the price of a job.
How do I get my art file to you for printing?
Whether you are using a Mac or PC, we provide several ways to submit electronic media. Click here for instructions on how to upload your digital file.
How should I build the digital art file for best results?
All files must match Kubin’s specifications. For information regarding litho and digital outdoor prints, click here.
What if I need to make a small change to a digital file, such as changing a date or a directional?
If we have the working file, our prepress staff can make the change and provide a PDF for review. If final PDFs or 1 bit tiffs are provided, we generally require a new file with the correction supplied to us before we can proceed.
How do I submit a special request order?
Kubin-Nicholson’s staff works hard to maintain customer trust and satisfaction. If you would like to submit a special request order, contact us today.
Can I track my order and inventory?
Yes. KN Online allows you to order and shop from your inventory, print inventory reports, view poster graphics and invoices and track orders. Click here for more information.
What if I didn’t receive my order confirmation?
Track your orders at any time using KN Online. It’s free and available 24/7. Click here to sign up now.
What is your standard print resolution?
Our digital pressroom is equipped with the latest equipment, providing the highest-quality prints whether the job is big, or humongous. Click here to view each printer’s maximum dpi.
What is the best way to ensure I get the colors that I want?
Kubin’s staff will make sure that the correct printer is used for the job at hand to ensure an eye-catching print every time.
Is there a difference in price for printing 1 color or full color?
If the job is being printed on our KBA 205 offset press there is a reduced cost for 1 color jobs. Our digital presses print using 4/C process so all jobs are produced in full color mode.
Do you offer double sided prints for banners?
Yes, in most cases we can meet any two-sided printing request.
Will the printed product look exactly like the design proof displayed on my monitor?
It is recommended, but not required, for a digital proof to be sent along with the digital art file.
How do I install the banners?
Many different finishing options are available at Kubin and we’ll work with you or an installer of your choice to determine the best process. We’ll then finish your project accordingly to further assure an efficient and problem-free installation.
How long will the banners last?
From kit packing and sheet rolling to taping and shrink-wrapping, Kubin’s finishing department has the equipment necessary to put the final touch on an already great print to ensure a long-lasting, durable final product.
How should I store my banners to ensure they last longer?
Banners are printed on durable, weather-resistant material and should be rolled graphic side out.
Do you ship internationally?
What if I need a job completed this week?
Kubin-Nicholson has two centrally located production plants to reduce shipping time and cost on customer orders across the country. If you need a job completed faster than our standard production time, rush charges will apply. Discuss your specific needs with your sales rep or account manager.
Am I able to pick up my order?
Our two centrally located locations shorten the distance between you and your project’s end location. If you’d like to pick up the finished product, just advise your sales rep or account manager when placing your order.
What is your product guarantee?
With over 80 years of experience printing outdoor and transit advertising, rest assured that your project will be in the hands of seasoned professionals in the field of large format printing.
My product contains a defect or is damaged, what can be done?
If you’re unhappy with your finished product because of defect or damage, contact your sales rep or account manager and we will promptly repair or replace the product in question. We do require return of the damaged product so our staff can evaluate and review to prevent future occurrences.